Troubleshooting | Payable Help

Payable Forms - No Recent Order Found
After you or your user clicks on the Payable Forms checkout link, if after waiting 50 seconds, Payable does not receive any new order data from Google, we will display a Sorry - No Recent Order Found message to the user, like in the image below. No Recent Order Found Message Shown at Checkout When this happens, it is because Googles System is not updating our system after theVery popular
Changing the Email that Sends Auto-Responses to Submitters
It is important to from the start to install the Payable add-on and setup your Google Form under the Google account you wish to send the auto-email from. Sadly, there is no fast way to switch the account being used to send emails, as we are acting on behalf of the installer and sending emails as the original installer. The fastest way to solve this is to first share the current version of the Form with your other Google account with the account you wish to use. Open a new Incognito window andSome readers
Missing Payable ID - No Recent Order Found - Manual Workaround
Known Problem Overview Our Payable Forms add-on relies on Google's "Triggers" to let us know when your Form receives a new submission. From time-to-time, Google can have outages and issues with their triggers that are outside of our control. When this happens, we are not aware of your new Form submissions. Hopefully, these types of issues will be resolved quFew readers
Manually Checking for Payment Updates
How to perform a manual payment check on your orders: From time to time, if you it seems like your Google Sheet that tracks Form submissions and payments status needs an update, you can initiate a manual payment check by following these steps: Open your Google Form in Edit Mode. Refresh the Page and wait 10 seconds. ![Select the Payable Forms Add-On](https://storage.crisp.chat/Few readers
Payable Forms - User Mixups and Starting Over
Starting Over We get lots of messages from customers who used the wrong Google Account to initially setup a form, and then want to change which user is the owner / actor when it comes the Payable Forms Add-On. The Active User Account that clicks "Make this Form payable" becomes locked to a Google Form. This can create errors and confusion, and we often recommend that if your Google Form is not yet live, you simply redo the setup steps on a brand new form with the correct User from the start.Few readers
Uninstalling Payable Forms
Removing Payable Forms Add-On If you have decided Payable Forms is not for you or your needs... No problem! These are the steps to follow to put your Form back to normal. Disable the Google Form as Payable Go to your Google Form in Edit Mode and: Reopen the Payable Forms Add-On by clicking the Puzzle Piece in the top tool bar and Select Payable Forms In the menu of options, select "Configure Payment Settings" In the Payable Forms Side-Bar, switch the main "Make this Form PayFew readers
Payable Forms - "Free" Order
"Free" Order If upon submission of your form your user generates an invoice stating "Free" order when they should have generated a balance owing, it is most likely that we were unable to find the currency in the correct format in your form questions. ![Match the Format Shown in the Sidebar](https://storage.crisp.chat/users/helpdesk/website/bf359eb472461Few readers
Payable Forms - Order Not Calculating Correctly
Find out how to fix a Payable invoice that isn't adding up money amounts correctly.Few readers
"Collect email addresses" - Required Google Form Setup
Payable Forms Requires "Collect Email Address" to be ON in your Form Settings When this option is set to ON, Google will automatically make the first question on your form a special email input. This email address gets associated with the Google Form submission and is use it to match up your customers checkout experience and send notifications. When you run "Auto-Configure Form and Sheet" during setup, we automatically enable the "Collect Email Addresses" option as part of the Google Form SeFew readers