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• No Recent Order Found

  If after you or your user clicks on the Payable Forms checkout link, and they wait 50 seconds, but Payable does not receive any new order data from google, we will display a Sorry - No Recent Order Found message to the user like in the image below. No Recent Order Found Message Shown at Checkout When this happens it is because Googles System is not updating our system after thVery popular

• Changing the Email that Sends Auto-Responses to Submitters

  It is important to from the start to install the add-on and setup the form under the google account you wish to send the auto-email. Sadly there is no fast way to switch the account being used to send emails, as we are acting on behalf of the installer and sending emails as the original installer. The fastest way to solve this is to first share the current version of the form with your other google account. Open a new incognito window and ensure you are only logged in to the new account, youFew readers

• Manually Checking for Payment Updates

  How to perform a manual payment check on your orders: From time to time if you it seems like you Google Sheet that tracks form submissions and payments status needs an update, you can initiate a manual payment check by following these steps: Open your Google Form in Edit Mode. Refresh the Page and wait 10 seconds. ![Select the Payable Forms Add-On](https://storage.crisp.chat/users/hFew readers

• Missing Payable ID - No Recent Order Found - Manual Workaround

  Known Problem Overview Our Payable Forms add-on relies on Google's "Triggers" to let us know when your form receives a new submission. From time-to-time outside of our control, Google can have outages and issues with their triggers. When this happens we are not aware of your new form submissions. Hopefully this issue will be resolved quickly by google. If yFew readers

• Uninstalling Payable Forms

  Removing Payable Forms Add-On If you have decided Payable Forms is not for you or your use case... No problem. : ) These are the steps to follow to put your form back to normal. Disable the Google Form as Payable Go to your Google Form in Edit Mode and: Reopen the Payable Forms Add-On by clicking the Puzzle Piece in the top tool bar and Select Payable Forms In the menu of options select "Configure Payment Settings" In the Payable Forms Side-Bar switch the main "Make this forFew readers