Question 1

Common Questions and Solutions

Accepted Answer

Common Solutions with Payable Forms

In this article we will review some common problems and solutions when getting setup.

"Something Went Wrong" Messages During Setup

Google Add-Ons are sadly not compatible when multiple Google Accounts are logged in to the same browser.

|| Sometimes logging out of a second google account will not be enough. The user sessions can still get mixed up. Trust us.. With the below steps. : ) - Even if you think your only logged into one.

If you are receiving error messages during setup:

1. Open a new "incognito" browser window.
2. Go to https://forms.google.com and login only with the account you wish to leverage as the email sender and owner of the form and sheet.
3. Re-open the Payable Forms Add-On if its available, if its not-re-install it for this user.
4. Retry the setup steps and hopefully the error message will disappear.

Order Not Found

If your users click the checkout link but receive an "Order Not Found" message, this is likely because Google's On Form Submit Trigger was not setup or configured correctly.

Payable Form Toggle

Things to check:

Ensure that Make this Form Payable is switched to "yes"
Try switching " Make this Form Payable" off and then on again to recreate the triggers.
Take a look at our [detailed order not found steps](/en/article/no-

Question 2

No Recent Order Found

Accepted Answer

If after you or your user clicks on the Payable Forms checkout link, and they wait 50 seconds, but Payable does not receive any new order data from google, we will display a Sorry - No Recent Order Found message to the user like in the image below.

No Recent Order Found Message Shown at Checkout

When this happens it is because Googles System is not updating our system after the Google Form submission.

This can happen typically for one of four reasons:

Google is having some intermittent issues or a delay in firing the onFormSubmit Trigger. If we receive the trigger anytime after 50 seconds an email will automatically be sent to the form submitter with a link, and no further action is required. Check your connected Google Sheet to see if Order IDs are populating in the Order ID column. If they are there, you are good to go. 👍- If not read on.
The Google Form was Not Toggled on as "Make this Form Payable" during setup or experienced an error at initial setup.
You duplicated another / previous Payable Google Form, and you have the wrong form link on your confirmation message. Make sure you "Sync Theme" in the getting started steps, to ensure each form has the correct confirmation message link.
The Google Form onFormSubmit Trigger has become corrupt or stopped working and must be regenerated.

When you check your connected Google Sheet, you will l

Question 3

Paid Event Registration with Google Forms

Accepted Answer

Making a Paid Event Registration Form

In this example we go through the steps for setting up a paid event registration.

In this video we go over an example of how to make a customizable and professional looking Event Registration Form that can accept payments in about 10 minutes. We use Google Forms and the Payable Forms Add-On.

${youtube}Paid Event Registration Form

To try out the Sample Event Form Click Here: https://forms.gle/idVR8oATz4pRSVrz9

Content Covered in this Video

0:00 - Introduction to creating an Event Registration Form form with Google Forms.
0:48 - Setting up your Google Form Title, Description, Theme, and Questions.
4:40 - Customizing the Form Theme.
5:10 - Installing the Payable Forms Add-On from the Google Workspace Marketplace.
7:07 - The Customized Google Sheet: This is where your form responses will go automatically. Payable Forms adds some extra columns to automatically keep track of payment status and the generated Payable ID.
8:14 - Syncing the Theme: This process automatically takes your Title, Description, Colors, and Header Image, and syncs it with the Payable Secure checkout. This allows your users to see a consistent look and feel as the migrate from your Google Form to the secure checkout page which is hosted by Payable.
9:04 - Connecting a Payment Provider: In order to accept payments you will need to hook up your payment provider of choice. In this video we show how to connect a PayPal account t

Question 4

Getting Started

Accepted Answer

Getting Started with Payable Google Forms

So you want to create a Google form that also accepts payments? Awesome! You have come to the right place.

Let's Make sure you have the basics ready!

Head on over to forms.google.com and if you do not have a Google Account, click the "Create account" button to get setup.
Click here to Get the Payable Forms Add-On from the Google Workspace Marketplace. Select the "Install" for most use cases "Individual Install" will work fine, if you are an administrator and you want to install this application for your entire domain you manage, you can use the "Domain Install"
Once the Add-On is installed go back to a Google Form in Edit Mode and refresh the page. Look for the puzzle piece in the title bar to appear, and select it, and you should see the Payable Forms Option. Select "Make this form Payable".

Payable Forms Add-On

Setting up your Google Form for Payments

Follow the steps in the dialog window and the getting started guide. We have a detailed video below that walks through these steps.

${youtube}Detailed Overview Video Payable Forms

Question 5

Setting up Razorpay

Accepted Answer

Getting Setup with Razorpay

For users located in India Razorpay is one of the best options for payment processing in the region.

This guide is designed to show you how to get started with RazorPay.

Step 1 - Get a Razorpay Account

It can take some time to get setup with Razorpay and provide all the documentation.

If you do not already have an account, click here to go to Razorpay and start the registration process.

Once you have a live account approved account proceed to step 2.

Step 2 - Link your Razorpay account to Payable

It can take some time to get setup with Razorpay and provide all the documentation.

When connecting your account to Payable we will ask you to copy and paste 6 items from your Razopay Account. Be prepared and collect the following 6 items and save them in a safe place.

Razorpay Merchant Id
Razorpay Email
Razopay Test API Key Id
Razopay Test API Key Secret
Razopay Live API Key Id
Razopay Live API Key Secret

This is where to locate each of these items.

Merchant Id and Email

Go to API Key Section for Environment

||| Be Careful if you have existing keys and "Regenerate the Keys" your other integrations will need to be updated.

![Copy and Paste the API Keys into a safe pl

Question 6

Help with PayPal "In-Line" Card Payments

Accepted Answer

Help with PayPal In-Line Guest Card Payments

When a seller / administrator connects PayPal Standard account as their payment processor you will a see a checkout option labeled "Debit or Credit Card" listed as an option in the smart payment buttons.

In-Line Guest Card Checkout powered by PayPal

This card checkout, the inputs, and validations and error messages are entirely controlled by PayPal. Payable Apps, as the platform developer, sadly has very limited ability to debug this particular card checkout experience.

This card checkout is designed for casual sellers to offer a PayPal "guest" checkout experience and has some limitations. This version of card checkout can cause issues/confusion when a buyer does not remember/realize the email address or credit card they are trying to use is already associated with a PayPal Account, but just wants to use their card directly. With the in-line guest checkout PayPal will want this user login instead of using a known card as a guest.

||| Trying to "test" your own checkout with real payments? PayPal does a good job of blocking known devices, IP Addresses, and cards that are associated with the receiving PayPal Account so people do not pay themselves. When testing your first live order, its best to send it to a friend or family member to use their own unrelated device and card.

For sellers / administrators in US, C

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