Question 1

Common Questions and Solutions

Accepted Answer

Common Solutions with Payable Forms

In this article we will review some common problems and solutions when getting setup.

"Something Went Wrong" Messages During Setup

Google Add-Ons are sadly not compatible when multiple Google Accounts are logged in to the same browser.

|| Sometimes logging out of a second google account will not be enough. The user sessions can still get mixed up. Trust us.. With the below steps. : ) - Even if you think your only logged into one.

If you are receiving error messages during setup:

1. Open a new "incognito" browser window.
2. Go to https://forms.google.com and login only with the account you wish to leverage as the email sender and owner of the form and sheet.
3. Re-open the Payable Forms Add-On if its available, if its not-re-install it for this user.
4. Retry the setup steps and hopefully the error message will disappear.

Order Not Found

If your users click the checkout link but receive an "Order Not Found" message, this is likely because Google's On Form Submit Trigger was not setup or configured correctly.

Payable Form Toggle

Things to check:

Ensure that Make this Form Payable is switched to "yes"
Try switching " Make this Form Payable" off and then on again to recreate the triggers.

Free Order

If your users click the checkout link but receive a "

Question 2

Paid Event Registration with Google Forms

Accepted Answer

Making a Paid Event Registration Form

In this example we go through the steps for setting up a paid event registration.

In this video we go over an example of how to make a customizable and professional looking Event Registration Form that can accept payments in about 10 minutes. We use Google Forms and the Payable Forms Add-On.

${youtube}Paid Event Registration Form

To try out the Sample Event Form Click Here: https://forms.gle/idVR8oATz4pRSVrz9

Content Covered in this Video

0:00 - Introduction to creating an Event Registration Form form with Google Forms.
0:48 - Setting up your Google Form Title, Description, Theme, and Questions.
4:40 - Customizing the Form Theme.
5:10 - Installing the Payable Forms Add-On from the Google Workspace Marketplace.
7:07 - The Customized Google Sheet: This is where your form responses will go automatically. Payable Forms adds some extra columns to automatically keep track of payment status and the generated Payable ID.
8:14 - Syncing the Theme: This process automatically takes your Title, Description, Colors, and Header Image, and syncs it with the Payable Secure checkout. This allows your users to see a consistent look and feel as the migrate from your Google Form to the secure checkout page which is hosted by Payable.
9:04 - Connecting a Payment Provider: In order to accept payments you will need to hook up your payment provider of choice. In this video we show how to connect a PayPal account t

Question 3

Getting Started

Accepted Answer

Getting Started with Payable Google Forms

So you want to create a Google form that also accepts payments? Awesome! You have come to the right place.

Let's Make sure you have the basics ready!

Head on over to forms.google.com and if you do not have a Google Account, click the "Create account" button to get setup.
Click here to Get the Payable Forms Add-On from the Google Workspace Marketplace. Select the "Install" for most use cases "Individual Install" will work fine, if you are an administrator and you want to install this application for your entire domain you manage, you can use the "Domain Install"
Once the Add-On is installed go back to a Google Form in Edit Mode and refresh the page. Look for the puzzle piece in the title bar to appear, and select it, and you should see the Payable Forms Option. Select "Make this form Payable".

Payable Forms Add-On

Setting up your Google Form for Payments

Follow the steps in the dialog window and the getting started guide. We have a detailed video below that walks through these steps.

${youtube}Detailed Overview Video Payable Forms

Question 4

Countries and Currencies supported by PayPal

Accepted Answer

PayPal Capabilities by Country

PayPal is available in more than 200 countries/regions and supports 26 currencies.

List of Supported Countries

Payments in Payable Apps work in all the countries and transactional currencies that are supported by PayPal.

You can find the full list here.

If your country is on the list, you should be able to make purchases from a user who has setup Payable Apps or accept payments from a person in that country.

||| Be Aware: Not all the listed countries above support receiving money, i.e., selling goods.

To find out whether selling is supported in your country:

Open this page.
Select your country from the list.
Scroll down to click a "Fees" link at the bottom of the page.
Check the options that are available in your country and the associated fees.
If you are unsure whether your country is supported, please contact our support team.

List of Supported Currencies

Payments in Payable Apps can be made in 26 different currencies.

The supported currencies are listed here:

Australian dollar AUD
Brazilian real BRL (Only supported for Accounts within Country)
Canadian dollar CAD
Chinese Renmenbi CNY
Czech koruna CZK
Danish krone DKK
Euro EUR
Hong Kong dollar HKD
Hungarian forint HUF (Does not support decimals)
Indian rupee INR (Only supported for Accounts within Country)

Question 5

Selling  Merchandise with Google Forms

Accepted Answer

How To Sell T-Shirts or any Merchandise with Google Forms

In this video we go over an example of how to make a professional looking T-Shirt or Merchandise Order Form that can accept payments in about 10 minutes.

${youtube}Selling with Google Forms

To try out the Sample T-Shirt Merchandise Order Form in the video click here: https://forms.gle/NKGHEcq6jvgFMRQR8

Content Covered in this Video

0:00 - Introduction to creating a T-Shirt or Merchandise order form with Google Forms. We want to collect sizes and other information as well as calculating a total due.
1:18 - Setting up your Google Form Title, Description, Theme, and Questions.
5:35 - Installing the Payable Forms Add-On from the Google Workspace Marketplace and configuring your default currency settings.
6:36 - Using the Payable Forms sidebar to complete the form configuration steps and update settings.
6:50- The Customized Google Sheet: This is where your form responses will go automatically. Payable Forms adds some extra columns to automatically keep track of payment status and the generated Payable ID.
7:03 - Syncing the Theme: This process automatically takes your Title, Description, Colors, and Header Image, and syncs it with the Payable Secure checkout. This allows your users to see a consistent look and feel as the migrate from your Google Form to the secure checkout page which is hosted by Payable.
8:24 - Connecting a Payment Provider: In order to accept payments yo

Question 6

Changing the Email that Sends Auto-Responses to Submitters

Accepted Answer

It is important to from the start to install the add-on and setup the form under the google account you wish to send the auto-email. Sadly there is no fast way to switch the account being used to send emails, as we are acting on behalf of the installer and sending emails as the original installer.

The fastest way to solve this is to first share the current version of the form with your other google account.

Open a new incognito window and ensure you are only logged in to the new account, you want to send emails as.

Duplicate the old form to a brand new form.

Duplicate Form

Install the Payable Forms Add-On for your new user.

Refresh the New Form Page in Edit Mode - Go to the Payable Forms Add-On -> Make this form Payable

Reconnect your payment provider and run the "Auto-Configure Form and Sheet" and then toggle your form on as Payable.

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