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• Common Questions and Solutions

  Common Solutions with Payable Forms In this article we will review some common problems and solutions when getting set up with Payable Forms. 1 - "Something Went Wrong" Permission Errors during Messages During Setup Google Add-Ons are sadly not compatible when multiple Google Accounts are logged in to the same browser. We made this video, which talks about some troubleshooting generic setup errors..Very popular

• Getting Started

  Getting Started with Payable Google Forms So you want to create a Google Form that also accepts payments? Awesome! You have come to the right place. Step 1 - Installing the Payable Forms Add-nn Head on over to forms.google.com and if you do not have a Google Account, click the "Create account" button to get setup. Click here to get the Payable Forms Add-On from the Google WorkspacSome readers

• How to turn off Test Mode

  Turning off Test Mode is relatively simple. These are the three steps to do it: Step 1 - Go back to your Google Form in Edit Mode Go to https://forms.google.com while logged in only as the installer of the add-on, and open your Google Form in Edit mode. Step 2 - Re-Open the Payable Forms Side-Bar Look for the puzzle piece in the top header tool bar to re-open your Add-Ons. ![Select the Puzzle Piece, then Payable Forms](https://storage.crisp.chat/users/helpdesk/website/bf359eb472461000Some readers

• Finding and Using Response Validation for User Specified Amounts

  Response Validation in Google Forms Response validation can be a very handy way to ensure your users are entering the type of answer in the format you are expecting in your Google Form questions. It is relatively hidden option, but it is particularly handy when trying to allow customers to specify a payment amount of money as part of the submission in a Short Answer Question. ![Adding Response Validation](https://storage.crisp.chat/users/helpdesk/website/bf359eb472461000/screen-shot-2Few readers

• Finding and Using Question Descriptions

  Inside Google Forms, there is an option for most question types to add a Description. It is relatively hidden, so this article shows you how to find the option and add it to your questions. Descriptions work great to keep long text out of your Titles while letting you explain what type of answer you might be looking for. Long question Titles can clutter up your Google Sheet, so taking longer parts of your Title and adding that content to the Description instead is a good practice. ![DeFew readers

• Updating your Language and Locale Settings

  Updating your Locale in Payable Forms It is important that your locale is set correctly in your User settings. For most users, this should have been setup on first install. However, sometimes it was skipped or missed and it may need to be changed. The combination of: Your Country Your Language Your Currency is used to determine how to look for the currency and numbers in your Form answers.Few readers

• Manually Updating a Payable Order Status

  Manually Updating a Payable Order Status There are times when you might want to change the status of an existing Payable Order. For example, you can use manual order updates for: If you want to trigger a payment reminder email for unpaid orders. (Set status to "reminder-sent" and when asked if you want to notify the customer select "Yes") If a customer changes their mind, they will need to place another order rather than editing their original order. In this case, you can cancel tFew readers

• Changing Confirmation Messages

  What is a Confirmation Message? With the Payable Forms add-on we automatically generate messages displayed and sent to your form users after submission. If you would like to personalize these messages to suit your usage, or include instructions for your users to follow post-submission simply follow these steps: Example of Confirmation Message This is the standard Payable messageFew readers

• Payable Order Status Definitions

  What do the different payable order statuses mean? In this article we share what the various labels mean that you might see in the "Payable Order Status" column in your Google Sheet. For Payable Orders with One Time Payment: created : Order data was sent to Payable and our servers calculated a Total and and Generated a Payable Order ID. email-sent : The add-on was able to send an email with the order details and payment link to the customer. free : The add-on did not fFew readers