Articles on: Getting Started

How to turn off Test Mode

Turning off Test Mode is relatively simple. These are the three steps to do it:

Step 1 - Go back to your Google Form in Edit Mode

Go to while logged in only as the installer of the add-on, and open your Google Form in Edit mode.

Step 2 - Re-Open the Payable Forms Side-Bar

Look for the puzzle piece in the top header tool bar to re-open your Add-Ons.

Select the Puzzle Piece, then Payable Forms

Select Configure Payment Options

Step 3 - Turn Testing Mode Off in the Sidebar

The Payable Forms Sidebar will open and in the sidebar, switch Testing Mode to "Off"

Switch Testing Mode to Off

If you receive an error at this point, or you have turned off test mode but your orders still generate as such, it is most likely due to multiple Google Accounts being logged into the same browser, or a mismatch of the original Installer account and the one you are using now. In this instance please open an incognito browser window, sign in only to your form's Google account, open your form and try again.

To open a private/incognito browser window -
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.

Please note that orders placed while your form was in test mode do not convert to live mode when you switch your form mode. If your customers placed an order while your form was still in test mode, they will need to make a new submission when your form is live - or, you can fill out your form on their behalf, plugging in their information you obtained on the test submission, this will email them a new live checkout link.

Updated on: 13/12/2023

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