Love the convenience of online payments but feeling the squeeze from processing fees? You've come to the right place! Keep reading to see how easy it is to configure a handling fee on your Payable forms to offset your overhead costs.

Step 1 - Open an incognito browser window

Many of our support queries stem from the issue of multiple active Google accounts in your browser window - Google add-ons can only be managed by the account that's installed them. So, to prevent you from potentially receiving any frustrating error messages (and to save you the trouble of signing out of other accounts you use regularly) please open an incognito browser window, go to forms.google.com and sign in only to the Google account your form is managed by, and open your form.

Windows, Linux, or Chrome OS Users: Press Ctrl + Shift + n.
Mac Users: Press ⌘ + Shift + n.

Step 2 - Open the Payable sidebar

Look for the puzzle piece icon in the top header tool bar to re-open your add-ons.

Step 3 - Navigate to your Checkout Settings

Once the Payable sidebar opens following the above steps, click on Checkout Settings to access these settings.

Step 4 - Set your % Surcharge

Lastly, set the % surcharge you would like to apply to all orders. This will automatically save, so there's nothing further to do!



Still have questions? Connect with us over chat or email for support.

Updated on: 29/09/2023