Articles on: Troubleshooting

Manually Checking for Payment Updates

How to perform a manual payment check on your orders:

From time to time, if you it seems like your Google Sheet that tracks Form submissions and payments status needs an update, you can initiate a manual payment check by following these steps:

NOTE: Payment Status should be updated automatically after each payment. This is designed as a backup only.

Open your Google Form in Edit Mode. Refresh the Page and wait 10 seconds.

Select the Payable Forms Add-On

Select Check for Payment Updates

After that runs, go back to your connected Google Sheet and any missing updates should be reflected.

(To get to your Google Sheet, you can use the Green Icon in the "Responses" tab of edit mode of your form.)

Finding the link to your Google Sheet

Updated on: 10/12/2021

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