If after you or your user clicks on the Payable Forms checkout link, and they wait 50 seconds, but Payable does not receive any new order data from google, we will display a Sorry - No Recent Order Found message to the user like in the image below.

No Recent Order Found Message Shown at Checkout

When this happens it is because Googles System is not updating our system after the Google Form submission.

This can happen typically for one of four reasons:
Google is having some intermittent issues or a delay in firing the onFormSubmit Trigger. If we receive the trigger anytime after 50 seconds an email will automatically be sent to the form submitter with a link, and no further action is required. Check your connected Google Sheet to see if Order IDs are populating in the Order ID column. If they are there, you are good to go. 👍- If not read on.
The Google Form was Not Toggled on as "Make this Form Payable" during setup or experienced an error at initial setup.
You duplicated another / previous Payable Google Form, and you have the wrong form link on your confirmation message. Make sure you "Sync Theme" in the getting started steps, to ensure each form has the correct confirmation message link.
The Google Form onFormSubmit Trigger has become corrupt or stopped working and must be regenerated.

When you check your connected Google Sheet, you will likely not see any Payable Order IDs generated for the impacted submissions. No need to panic, all of your customers selections are still recorded, and you will be able to regenerate the Payable IDs for the previous orders. Please follow these steps. first to regenerate any missing Payable IDs. When re-generated this will email your form submitters a link to checkout automatically.

Next we find it is typically helpful to regenerate your Google Forms Triggers by following these steps:

Step 1 - Go back to your Google Form in Edit Mode
Go to https://forms.google.com while logged in only as the installer of the add-on, and open your google form in edit mode.

Step 2 - Re-Open the Payable Forms Side-Bar
Look for the puzzle piece in the top header tool bar to re-open your add-ons.

Select the Puzzle Piece then Payable Forms

Select Configure Payment Options

Step 3 - Switch the main Payable Toggle from Yes to No and back to Yes
The Payable Forms Sidebar will open and in the sidebar move the main Payable Switch from "Yes" to "No" and back to "Yes". This action will regenerate the Google Forms onSubmitTriggers.



If you receive an error at this point it is most likely due to multiple Google Accounts being logged into the same browser, or a miss match of the original installer account and the one you are using now. If you received an error, open a brand new incognito browser window and go through the steps again, logged in only as the form owner.

Step 4 - Place a Test Order on Your Form

Ok now to check if that solved it. Click the Send Button, and then generate a share link. Go to the form using this link as if you were a submitter. Fill out your form with a test order, and submit the form. After submitting the form and clicking the checkout link, hopefully this time you migrate directly to the checkout page and the issue has been resolved.

If you are still experiencing issues feel free to chat with us.
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